First Aid FAQOur Policies and Guarantees
The following are some short and succinct answers to many of the questions we have been asked over the years. If the answer to your question is not here, please use our contact form to send us your query and we will get back to you with an answer as soon as we can.
General – Any Program – Questions
Q: What if I am unsuccessful with a program at Lifesavers?
A: We have a “Training Guarantee” policy: Provided you have had 100% attendance in your first program and fees have been paid in full for the initial program Lifesavers will allow you to re-train in the next available program at no extra charge. You may continue retraining with no course fees applicable until you receive certification or decide to not utilize the training guarantee. The retraining must be completed within 4 months. Some conditions may apply for certain programs: See our Policy for complete details of the Training Guarantee.
Q: Do I get reimbursed or credited if my program is cancelled by Lifesavers?
A: In the rare event that we cancel a course and can’t re-schedule you into a course date of your liking, Lifesavers will provide a full reimbursement of your course fees. Student’s wages/time lost from work will not reimbursed by Lifesavers.
Q: How do I know that the program I am taking at Lifesavers is a recognized and approved program?
A: Programs offered at Lifesavers are taught to the current course standards of governed organizations. Students may ask to look at our agency agreements or contact the governed bodies listed below, to inquire about our agency status. The following organizations have developed course programs and standards that we have to meet to maintain the authorized provider agreements:
WorkSafeBC: Lifesavers provides the WorkSafeBC Level 1, Transportation Endorsement, Level 2, and Level 3. These are actual WorkSafeBC courses (not equivalency programs) and the student receives a WorkSafeBC certificate following successful course completion. The WHMIS course utilizes WorkSafeBC student manuals and instructional guides.
Canadian Red Cross: Delivery partner agreement in place authorizing Lifesavers to deliver a variety of first aid and CPR programs as well as Leadership programs for individuals wishing to become instructors.
Global Medical Services: Lifesavers offers AED (Automated External Defibrillator) and CPR certification to various industries utilizing a program authorized by Dr. Allen Holmes of Global Medical. Workplaces wishing to receive medical direction and defibrillator purchase can contact Global Medical directly.
Ministry of Forests: Lifesavers has a written approval from M.O.F. to provide the Forestry S-100 Fire Suppression program.
The TDG course utilizes student materials and instructional guides purchased through Danatec. Lifesavers pays an annual fee to receive updates on a regular basis to keep course information current.
The H2S Alive course is delivered by an authorized instructor through Energy Safety Canada (previously Enform).
Other Frequently Asked Questions
Q: For Level 3: What if I miss class time due to illness, family emergency etc, am I still eligible to take the exam?
A: All students in Level 3 program must attend all 70 hours to be eligible for certification. As long as you have satisfied the conditions to be eligible for our retraining, there are options. If you have not missed very much time, we may be able to provide extra training (fee applicable) or we can transfer you into the next course date that has availability ($150.00 transfer fee)
Q: For Level 2: If I have English as a second language or concerns about my reading ability etc, can the instructor read out the questions to me?
A: Yes, an oral exam can be arranged, please just let the instructor know prior to your exam.
Q: For AED Certification: If I take the Global Medical program, is my certificate only good in my workplace?
No, As long as the student follows the standing order (as outlined in the course), this certificate is valid anytime, anywhere around the world.
Q: For S100 Fire Suppression: Do I have to repeat the entire program if I am re-certifying?
A: No, there is a recert course available for the ticket holder (1/2 day). First timers must complete the whole session which includes a practical component of using fire tools and pumps. Recertifying students do not have to attend this practical component but are welcome to join in. Students who are recertifying must provide proof of previous certification.
Q: Does WHMIS need to be recertified annually?
A: No. However, the employer must provide on site job specific training for the controlled products being worked with.
Q: What is the difference between Level 1 and Emergency First Aid? Are they the same?
A: No they are not the same. EFA is a Canadian Red Cross course that includes infant, child, and adult basic life support skills. Level 1 is a WorkSafeBC course geared toward the worker and includes adult only skills as well as First Aid Records and reports. As of September 2018 the Red Cross Emergency First aid course is equivalent to a WorkSafeBC Level 1.